The attached charts of statistical data contains very basic information about our service. The highlights of our overall statistical information include:

2006 total call volume increased by 9.6% from 2005, with transfers again equalling 30% of total call volume. In the five year span from 2001 to 2006, total call volume has risen by 158%.

2005 total call volume remained relatively stable, with a 3% increase from that of 2004, and a 7% overall increase for the year 2004. Emergency call volume in Parkland North saw a slight decrease with Spruce Grove leaving the Authority, however, the increase in total call volume was due to the addition of coverage in Leduc County and increased transfer load.

In 2003, call volume increased by approximately 15% overall from 2002. This is a steady increase in call volume in view of the 13% increase from 2001. The call volume increase also closely matches the steady population increase that has taken place in our service area. However, certain call categories were particularly noticeable. These included breathing problems, cardiac/respiratory arrest, seizures, falls, and overdoses.
Some call categories also decreased substantially, these included: motor vehicle collisions, chest pain and assaults.
Hospital transfers remained at approximately 30% of total call distribution.

Call volumes fluctuated during the week with Monday being the lowest volume and Saturday being the highest volume.
Emergency calls are generally split evenly between nights and days.
The Authority sees a peak of emergency call volume between 11:00 a.m. and 2:00 p.m. and between 6:00 p.m. and 8:00 p.m.
Winter months generally have less call volume during nights than do summer months.

Alberta Health Services EMS (North Central) has some of the most advanced and aggressive Medical Control Guidelines in the province. We pride ourselves on constantly evaluating new trends and treatments in pre-hospital care and adjusting our protocols as needed.

Alberta Health Services EMS (North Central) currently employs 84 F.T.E. road staff and 30 casual EMT's and Paramedics for a total road staff complement of 114 employees. Many staff members bring years of experience to Alberta Health Services, and many are long term employees. We currently have 3 staff members that have been with the Authority since it's inception in 1983 and 22 staff members with greater than 5 years of service.

 Staff Pictures

   Administrative Staff

Kathy

Carrie

Tracy

Maurie

       Team/ Crew Leads 

Rob Miller Paramedic Team Lead	Lee Beamish Paramedic Team Lead	Leslie Farnham EMT Team Lead	Stephen Kondics Paramedic Team Lead
Brandie Connor Paramedic Crew Lead	Jaime Bishop Paramedic Crew Lead	Gerry Gunderson  Paramedic Crew Lead

                                         Ambulance Staff

Allison Paramedic	Alona EMT	Amanda Paramedic	Amanda Paramedic	Anya Paramedic	Bill Paramedic
Brad Paramedic	Brad EMT	Brendan EMT	Brett EMT	Brian EMT	Caleya Paramedic
Carmen Paramedic	Carolyn EMT	Carolyn Paramedic	Casey EMT	Chad Paramedic	Chris Paramedic
Christian Paramedic	Clayton EMT	Cory Paramedic	Corinne Paramedic	Craig EMT	Dallas EMT
Dallas Paramedic	Dan Paramedic	Darryl EMT	Fred Paramedic	Gord Paramedic	Greg Paramedic
Heath Paramedic	Jaclyn EMT	Jacques Paramedic	James Paramedic	James Paramedic	Jason EMT
Jeff Paramedic	Jennifer Paramedic	Jim Paramedic	Jodi EMT	John Paramedic	Kelsey EMT
Kevin Paramedic	Kim Paramedic	Kim EMT	Krista Paramedic	Krista EMT	Layne EMT
Marla EMT	Maureen EMT	Mike Paramedic	Ray Paramedic	Rich EMT	Rick EMT
Rob EMT	Robyn EMT	Ryan Paramedic	Ryan EMT	Scott EMT	Scott Paramedic
Scott Paramedic	Shauna Paramedic	Sheena Paramedic	Stephanie Paramedic	Steve Paramedic	Steve EMT
Tammy Paramedic	Tammy EMT	Tara Paramedic	Tina EMT	Tracy Paramedic	Vanessa Paramedic
Vincent Paramedic	Warren EMT

We have a total of 12 stations, situated throughout our service area. Our stations are located in:

Alberta Health Services-North Central Zone maintains a total of 15 registered Ambulances and 3 multi-purpose Sport Utility Vehicles. During the day 11 ambulances are staffed and available, reduced to 9 ambulances at night. The other vehicles are used as mechanical backups or can be staffed during times when additional coverage is required.

Currently our fleet consists of 10 Demers' ambulances, 2 Wheeled Coach Ambulances, and 3 Crestlines. Our newest additions are four 2005 Chevrolet C4500 Commercial Duty Truck Chassis and Demers' Ambulance Conversion Boxes. This combination is unique in Alberta, and was researched and designed by the Parkland Ambulance Vehicle Services Coordinator in order to reduce maintenance costs. Some ways that costs can be reduced include: an all LED light package, larger brake rotors and disks and a heavier duty customised suspension package.

The multi-purpose Sport Utility Vehicle, a 2004 Chevrolet TrailBlazer was donated through funds raised in the World Golf Tournament sponsored by Spruceland Insurance of Spruce Grove.

ALberta Health Services - North Central Zone Dispatch services are contracted to Parkland County Emergency Communications Center since the centers inception in 1988. TELUS Enhanced-911 service started in 1996 which provides the answering Emergency Communications Operator with the callers location, phone number and appropriate response agency. The ECC currently provides 911 call answer services to over 50 municipalities with a population in excess of 135,000, dispatching Fire Departments, Ambulances, County Patrol and Animal Control. It also serves as emergency backup to other 911 centers on the Provincial E-911 Network. Trained Emergency Medical Dispatch operators answer all incoming calls, prioritize them and notify the closest ambulance.

For more information please visit their website at www.parklandcounty.com/Departments/Protective/ECC/ECC.htm.

Important information you will need when calling 9-1-1 includes:

1. Where is the exact location of the emergency?
2. What is the phone number that you are calling from? (If you are using a cellular phone do not turn it off)
3. What is the emergency? (What is wrong, the reason for calling)
4. The number of people and their approximate ages?
5. Are they concious?
6. Are they breathing?

For more information on calling 9-1-1 please visit the Parkland County Emergency Communications Center website at www.parklandcounty.com/Departments/Protective/ECC/ECC.htm.

Alberta Health Services - North Central Zone serves an area of approximately 8000 sq. km. In addition to the vast number of primary and secondary highways, the area boasts several business parks, the Edmonton International Airport, railways, and the Budweiser Motor Sports Park. AHS maintains an integral role in the Municipal Disaster Plans of Counties, Towns, and Villages in our operational area, as well as the Airport Authority. As such, Alberta Health Services - North Central Zone is actively increasing its Disaster equipment and involvement in disaster planning and response.

We have recently participated in disaster exercises with various agencies including local Municipalities, local Law Enforcment Agencies, local Fire Departments and the Edmonton Airport Authority.

Some emergency personnel are trained in Emergency Planning for Municipalities and Emergency Site Management. Many areas that AHS serves require active involvement in disaster exercises. These exercises focus on the ability of Alberta Health Services EMS to respond, adapt and overcome the obstacle at hand, before the real situation occurs.

ALberta Health Services EMS has begun to stock pile medical supplies and equipment that would be used during a disaster or Mass Casualty Incident (MCI). There are ten supply boxes that each contain intravenous supplies, syringes, blood pressure cuffs, bandages, and blankets to name a few, located in strategic areas around the area. Other supplies include spine boards, straps, cervical collars, disposable head immobilizers, and treatment area barrier tape.

~Heart and Stroke CPR Recerts (Internal staff only)- August 5, 6, or 12, 2009 (each day will have a 1000-1200 session and a 1300-1500 session, so please indicate in your email which of the two sessions on that day that you prefer). Remember, to take either ACLS or PALS you will be required to have current Heart and Stroke CPR dated within the past year. For ITLS, we will accept CPR within the past year from any agency. Register by EMAIL or phone (780) 963-4330.

~International Trauma Life Support (ITLS) - August 20/21, 2009. Corporate rates available, candidates must attend both days. Register by EMAIL or phone (780) 963-4330. *Please Note: Alberta Health Services is no longer able to provide textbooks for this course to external participants, they are available at Chapters-Indigo online.

~Advanced Cardiac Life Support (ACLS) - September 10/11, 2009. Corporate rates available, candidates must attend both days. Register by EMAIL or phone (780) 963-4330. *Please Note: Alberta Health Services is no longer able to provide textbooks for this course to external participants. Registrants needing one can contact Heart & Stroke Foundation at (780) 451-4545.

~Pediatric Education for Prehospital Providers (PEPP) and Neonatal Resuscitation Program (NRP) - October 8/9, 2009. Corporate rates available, candidates must attend both days. Register by EMAIL or phone (780) 963-4330. *Please Note: Alberta Health Servicesy is no longer able to provide textbooks for this course to external participants.

~Pediatric Advanced Life Support (PALS) - October 15/16, 2009. Corporate rates available, candidates must attend both days. Register by EMAIL or phone (780) 963-4330. *Please Note: Alberta Health Services is no longer able to provide textbooks for this course to external participants. Registrants needing one can contact Heart & Stroke Foundation at (780) 451-4545.

~Advanced Cardiac Life Support (ACLS) - November 5/6, 2009. Corporate rates available, candidates must attend both days. Register by EMAIL or phone (780) 963-4330. *Please Note: Alberta Health Services is no longer able to provide textbooks for this course to external participants. Registrants needing one can contact Heart & Stroke Foundation at (780) 451-4545.

~Pediatric Education for Prehospital Providers (PEPP) and Neonatal Resuscitation Program (NRP) - November 19/20, 2009. Corporate rates available, candidates must attend both days. Register by EMAIL or phone (780) 963-4330. *Please Note: Alberta Health Services is no longer able to provide textbooks for this course to external participants.

~Pediatric Advanced Life Support (PALS) - December 3/4, 2009. Corporate rates available, candidates must attend both days. Register by EMAIL or phone (780) 963-4330. *Please Note: Alberta Health Services is no longer able to provide textbooks for this course to external participants. Registrants needing one can contact Heart & Stroke Foundation at (780) 451-4545.

~International Trauma Life Support (ITLS) - December 10/11. Corporate rates available, candidates must attend both days. Register by EMAIL or phone (780) 963-4330. *Please Note: Alberta Health Services is no longer able to provide textbooks for this course to external participants, they are available at Chapters-Indigo online.

All courses commence at 08:00 (unless otherwise stated) at AHSStn. 1, 2700-48 Street, 2nd Floor (Parkland County Services Building) in Stony Plain. Students should come prepared to learn and have fun.